The proposed blueprint allows for a quantitative description of critical service elements, such as time, logical sequences of actions and processes, also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the line of visibility for the users, but are fundamental for the service. SERVICE BLUEPRINT FOR HOSPITAL Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of the service from the customer’s point of view.
